Shipping

We ship both within Australia and Internationally.

We have excellent delivery partners, however there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products.

We generally require 2-3 business days to process all orders through our website. This is known as ‘processing time’. Business days are Monday to Friday and exclude weekends and public holidays in the state of Victoria. Processing times may be longer during high seasons and slight delays may occur during these times. Our high seasons occur twice a year; during the Australian winter (May to August) and during the International Winter (November to January).  We are particularly busy around Mother’s Day and Christmas. Be sure to get your order in early!

It is critical that you enter the correct delivery address details at the time of ordering. Should you enter any incorrect details we cannot guarantee a problem free delivery.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only.  

Shipping within Australia

We ship directly from our factory in Melbourne, Australia. For all Shipping within Australia we choose to use Australia Post and other courier companies which generally have the following transit times*:

*A transit time refers to the time it takes between the time we have dispatched your parcel until the time it arrives to your delivery address, or local post office or collection point for collection.

Regular Mail has a transit time of 3-5 business days depending on location.

Express Mail has a transit time of 1-2 business days depending on location.

All times mentioned are approximate and do not include processing times

We manufacture all of our Ugg Boots right here at our factory in Melbourne, so during peak times (May - Aug) our processing times can increase.

Shipping International / Outside Australia

We ship directly from our factory in Melbourne, Australia. For all shipping outside of Australia we use a courier service which has the following transit times*:

A transit time refers to the time it takes between the time we have dispatched your parcel until the time it arrives to your delivery address, or local sorting centre. Depending on your country extra time may be required through customs clearance.

Regular Shipping: 7 – 10 business days depending on location.

Express Shipping: 2 – 5 business days depending on location.

All times mentioned are approximate and do not include processing times

Labelling (Back of Boot) for Outside Australia

All sheepskin boots shipped to the USA are shipped exclusively with our Made In Australia label:

Outside Australia & outside the USA, our Made by Australian Ugg Boots label is used:

Import Taxes

Items sent outside of Australia, may be subjected to import taxes such as Custom, VAT, custom processing fees and courier release fees. Please ensure you are aware of any customs, import tax, duties and other charges which are applicable in your country. We cannot accept claims as such and cannot be responsible for these costs. These fees are entirely the responsibility of the buyer. If not sure, Please contact your local customs or postal authorities prior to your purchase.

Gifting

Most of our Australian Ugg Boots & Slippers are shipped in satchels to reduce customer shipping costs & wastage. If a gift box is required for gifting purposes please add an 'order note' prior to checking out and we will arrange where possible.