Shipping, Returns & Exchange Policy

30 Day Money Back Guarantee – No Questions Asked!

No cancellation Fees! No restocking fees!

It is very important to us that each of our customers remain happy with their purchase. As such, we offer a 30 day Money Back Guarantee on your purchase through our website. If you need to return your order within 30 days of purchase, we will be more than happy to exchange or provide you with a full refund less any shipping costs. Our 30 Day Money Back Guarantee applies to items that have not been worn or used and must be returned in brand new condition.

Prior to returning your parcel, please ensure you Contact Us

Manufacturer’s Warranty

You can shop with complete confidence from us knowing that you are covered by our Manufacturer’s Warranty. We will provide a replacement if your boots have a manufacturing defect or fault. We will examine the length of time you have had your boots, their general condition/use and the nature of the defect/fault.

For any concerns which you may have regarding your purchase, we encourage you to contact us; you will be pleasantly surprised to discover we are human! We are also customers when we aren’t working here!

We will always work together with you to ensure there is a favourable and a fair outcome.

What isn’t covered by our warranty?

We don’t like fine writing and complicating things for our customers. Just a few common sense things which we are certain you will agree with; our warranty does not cover the following:

General wear and tear

Intentional or accidental damage to products

Using your ugg boots in a way which would shorten the lifespan of them or damage them – this may include walking in muddy areas or terrains that may damage your boots.

Loose wool or “fluff” (this may be present for the first few days but will subside with a few days of wear). This does not represent a faulty pair of boots or a sub quality pair of boots.

Exchanges within Australia

We like to keep this procedure simple and easy. We will accept an exchange for a different colour, size or style within 30 days of your purchase. Any returned items must be sent back in brand new condition with all labels attached. We do not accept items that have been worn or damaged.

Let’s split the shipping costs. Buyer covers postal cost to send them back, we cover postal costs to send them back out.

Please contact us at returns@australianuggboots.com.au to request the procedure of exchanges.

Exchanges International

We are happy to accept exchanges to our overseas customers or to an order which was shipped outside of Australia. This must be done within 30 days of the purchase. Any returned items must be sent back in brand new condition with all labels attached. We do not accept items that have been worn or damaged.

For all exchanges shipped outside of Australia, you will be required to place and pay for a new order through our website. Upon receiving your original order back to us, a full refund will be issued back to your card of purchase less any freight/postal costs. Refunds are issued back to the same credit card which was used to make the purchase and in no other way.

Please contact us at returns@australianuggboots.com.au to request the procedure of exchanges.

Exchanges/Returns on Custom Made Orders

We do not offer exchanges or returns on custom made orders.

Coupon Codes

Cannot be used in conjunction with any other offer (e.g. Boxing Day, New Year Sale) and are not redeemable for cash. Unless otherwise stated, vouchers are for online use only.

Changes /Cancellation of Orders

Please email changes@australianuggboots.com.au quoting your order reference number and changes required immediately after noticing an error on your order.

 (Kindly note, whilst we make every attempt to assist our customers in changing or cancelling an order, it is the buyers responsibility to ensure they are committed to purchasing their order before they press the submit button and that all information is correct at the time of purchase. Unless otherwise agreed or stated, we cannot guarantee a change or cancellation can be made to an order, prior to it being transferred to our delivery depot or dispatched. Please check all details prior to your purchase to avoid any errors or unwanted orders)

Orders which cannot be cancelled:

  1. An order which has been processed and is being prepared for dispatch.
  2. An order which has been dispatched.

We reserve the right to cancel and refund orders at any given time and for any reason, without the prior consent of the buyer, should we find this necessary.

Returns

We offer a 30 day Money Back Guarantee on your purchase through our website. If you need to return your order within 30 days of purchase, we will be more than happy to provide you with a full refund less any shipping costs. Our 30 Day Money Back Guarantee applies to items that have not been worn or used and must be returned in brand new condition.

Please contact returns@australianuggboots.com.au to request the procedure of returning your item. You will be required to ship the products. These costs are under the responsibility of the buyer. We do not collect parcels.

Unclaimed Parcels

Parcels returned to us as unclaimed, refused or return to sender will be cancelled.

It is in our sole discretion to instruct our delivery partners to return parcels which are unclaimed/refused back to our premises in Melbourne, Australia. In the event that we deem it necessary to not have your parcel returned from overseas you will not be entitled to a refund. This often occurs due to delivery companies charging heavy rates to return parcels back to us. Inside Australia the postage payable to have it returned back to us will be passed on to the customer.

Shipping

We ship both within Australia and Internationally.

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products.

It is critical that you enter the correct delivery address details at the time of ordering. Should you enter any incorrect details we cannot guarantee a problem free delivery.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only.

All sheepskin boots shipped to the United States of America are shipped exclusively with our Ozitude label.

Shipping within Australia

We ship directly from our factory in Melbourne, Australia. For all Shipping within Australia we choose to use Australia Post which has the following transit times*.

*A transit time refers to the time it takes between the time we have dispatched your parcel until the time it arrives to your delivery address, or local post office for collection.

Regular Mail with Australia Post has a transit time of 3-5 business days depending on location.

Express Mail with Australia post has a transit time of 1-2 business days depending on location.

All times mentioned are approximate and do not include processing times.

Shipping International / Outside Australia

We ship directly from our factory in Melbourne, Australia. For all shipping outside of Australia we use a courier service which has the following transit times*:

A transit time refers to the time it takes between the time we have dispatched your parcel until the time it arrives to your delivery address, or local sorting centre. Depending on your country extra time may be required through customs clearance.

 

Regular Shipping: 7 – 10 business days depending on location.

Express Shipping: 2 – 5 business days depending on location.

All times mentioned are approximate and do not include processing times.

Did you know?

Did you know that when sending from Melbourne, Australia, it takes less time for a parcel to arrive into the United Kingdom than it does to Perth, Australia?

Import Taxes

Items sent outside of Australia, may be subjected to import taxes such as Custom, VAT, custom processing fees and courier release fees. Please ensure you are aware of any customs, import tax, duties and other charges which are applicable in your country. We cannot accept claims as such and cannot not be responsible for these costs. These fees are entirely the responsibility of the buyer. If not sure, Please contact your local customs or postal authorities prior to your purchase.