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Frequently Asked Questions

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Where can I buy your new Swarovski® Crystallized range?
What is OZITUDETM?
How can I tell if a website selling ugg boots is fraudulent or fake?
Which countries do you ship to?
Do you sell in quantities at wholesale prices?
How do I order and pay and what are my alternate payment options?
How long does my order take to arrive?
How do I wash and take care of my sheepskin footwear?
Are they waterproof when I receive them?
What size do I put on the order?
What methods of shipping do you provide?
Do you sell the "ugg Australia" sheepskin boots?
What labeling and tags do your boots carry?
How do I make changes to my order?



Where can I buy your new Swarovski® Crystallized range?

To purchase our new Swarovski® Crystallized range of boots please go to www.ozitude.com.
OzitudeTM, is Australian Ugg Boots Pty Ltd new range label.


What is OZITUDETM?

Australian Ugg Boots Pty Ltd is proud to present our new range label. Introducing now our new unique and glamorous range made with Swarovski® Elements. To view our new crystallized range or to purchase please go to www.ozitude.com.


How can I tell if a website selling ugg boots is fraudulent or fake?

Warning

As you may be aware, fraudulent websites (primarily from China) have appeared on the Internet in the last few years. Their sole purpose is to sell you an inferior product or to simply take your money and personal information with no intention to ever send your products to you. These fraudulent websites appear safe, with photos and information stolen from legitimate websites. Extreme caution should be taken when visiting any of these websites..

If you are unsure if a website is selling fraudulent goods or not or if you wish to report one, we welcome you to contact us and we will inform you of our findings.

For an updated list of fraudulent websites currently on the Internet and how to spot them please visit our web page - "WARNING ON FAKE / FRAUDULENT WEBSITES".


Which countries do you ship to?

We ship to all countries.

This website is the export center of our products and we ship our products worldwide.

All sheepskin boots shipped to the United States of America are shipped exclusively with our Ozitude label.
To all other international destinations our sheepskin boots carry the following label: 'Made By Australian Ugg Boots Pty Ltd - Made in Australia'.


Do you sell in quantities at wholesale prices?

Yes. We sell in quantities and at wholesale prices to shops and retailers all round the world. We have also helped many customers with starting their own businesses, selling our products. We will provide you with all of our experience and service to make it a safe and easy process. Please contact us for more information.


How do I order and pay and what are my alternate payment options?

We Accept major credit cards - Visa and Master card via our Secure Online Transaction System. Despite our preferences, you may prefer to contact us via telephone to make a payment. We provide facilities for credit card payments over the telephone should you prefer not to submit your information via our secure website or should you prefer to receive a quote for multiple orders.

The shipping cost is automatically calculated upon checkout. To place an order please:

Add your items to cart.

When ready to finalize an order, you will be asked to please:

  • Choose your Shipping options and location
  • Provide us with your details
  • Arrange payment

All of the above will occur automatically, you just need to follow the instructions step by step.

Once your payment is approved, you will receive an order confirmation email. Please keep it until you receive your order.


How long does my order take to arrive?

Depending on your choice of shipping method, we normally ship by air mail from Melbourne, Australia, it usually takes Approx. 7-10 business days from time of shipment to arrival. Should you choose Courier Express your order should take Approx. 2-5 business days (tracking number is provided). We normally ship within 2-3 business days of your order. Business days are Monday - Friday excluding holidays. Combined orders might take longer.

Process time for orders might be delayed at peak season time. We are currently working at full capacity to make sure your order will be delivered within the time frame given. Peak season is October - February and April - July we thank you for your patience and understanding.

Most items are available for dispatch in our usual time frame, however, due to massive demand of our products some items are not available for immediate dispatch and therefore will take longer to process. To check availability please email us.

Please contact us to find out when your order was sent by e-mail and provide your order and contact details.

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How do I wash and take care of my sheepskin footwear?

Please refer to our Care page.

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Are they waterproof when I receive them?

With our Care products, your ugg boots will become waterproof. All it takes is a simple spray!

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What size do I put on the order?

In order to get the best result in size we wish to emphasize that using your barefoot measurement in accordance with the size chart will ensure the best size choice. Please do not assume your normal foot size will be the equivalent to our size. For example: If you are normally a size UK 5 however measure 24cm in barefoot length you will require a size UK 6. Please refer to our Colour and Sizing options.

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What methods of shipping do you provide?

We offer 2 options for shipping.

For International orders:

  1. Standard Air Mail: Approx. 7-10 business days for delivery.
  2. Courier Express: Approx. 2-5 business days for delivery.

For National orders:

  1. Regular Mail: Approx. 2-5 business days*.
  2. Express Mail: Approx. 1-2 business days*.

* Business days are from Monday to Friday and exclude public holidays. Transit times to WA, NT and outer areas may take longer.

When starting with the check out process, you would be given the option to choose which shipping option you prefer.

Process time for orders might be delayed at peak season time. We are currently working at full capacity to make sure your order will be delivered within the time frame given. Peak season is October - February and April - July we thank you for your patience and understanding.

Most items are available for dispatch in our usual time frame, however, due to massive demand of our products some items are not available for immediate dispatch and therefore will take longer to process. To check availability please email us.

For more information about our shipping please click here.

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Do you sell the "Ugg Australia" sheepskin boots?

We get this question regularly and the answer is no! We sell our own products, manufactured here in Australia by our manufacturers. We are not affiliated to the US Company that owns the Ugg Australia brand - called Deckers. The word Ug,Ugh, ugg has been associated with a style (not brand) of footwear for many years in Australia so you will find many people advertising ug, ugg or ugh boots. The word ugg is found in the Macquarie Dictionary. Most of the Ugg AustraliaTM production occurs in China and not in Australia.

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What labeling and tags do your boots carry?Australian Made

All of our ugg boots have a label on the back of the heel except for the Slippers Range as it does not fit on the heel support. They also have a sewn on tag on the side "Made in Australia". All our products come with "Australian Made" swing tags. They are shipped with our original tags and labels. All photos on our website represent the style and colour of boots only and changes in our labels may occur depending on production line. You can rest assure you are purchasing original quality sheepskin boots and other products. Australian Ugg Boots Pty Ltd are proud members of the Australian Sheepskin Association.

*All sheepskin boots shipped to the United States of America are shipped exclusively with our Ozitude label.
*Please note all other international orders will be shipped exclusively with the following label on the heel support.

Made by Australian Ugg Boots Pty Ltd Logo Made by Australian Ugg Boots Pty Ltd Logo

Crystallized range made with Swarovski® Elements:

  • Our special crystallized range swing tag
  • Swarovski® Elements swing tag
  • Zahli crystallized signature on the heel
  • Made in Australia sewed on label
  • "Australian Made" campaign swing tag
  • Australian sheepskin association swing tag
  • Ozitude™ sewn on label on the heel of the boot.

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How do I make changes to my order?

Please email changes@australianuggboots.com.au quoting your order reference number and changes required. For our changes policy of the crystallized range click here.

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Copyright © 2010-2014 Australian Ugg Boots Pty Ltd / J & V Collections Pty Ltd

In Australia – sheepskin boots are generically known as ugg boots.

All photos on our website represent the style and colour only.

Changes in our labels may occur depending on production line.



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